Terms, Conditions & Policies

This website is made available by the proprietor as described on the “Home” / “Landing” page of this website. Any reference to "we", "our" or "us" includes, the employees of the proprietor’s employees, officers, directors, representatives, agents, shareholders, affiliates, subsidiaries, holding companies, related entities, advisers, sub-contractors, service providers, successors, assigns and suppliers.

1. Understanding these Terms

1.1 These terms and conditions ("Terms"):

(i) describe how you may access, use, refer to, view and/or download the information made available by us on the Website for whatever purpose, the Website, and the content on it;
(ii) describe how you may interact with the Website by (for example) submitting comments, images, videos or any other type of material. By using the Website, you confirm that you accept the terms of use and that you agree to comply with them. The display of content and your ability to view, access, use, and/or download content on the Website shall be referred to as the "Services";
(iii) describe how you may order the products (“Products”) on the Website, and will become binding on you when you submit an order for Products;

1.2 You agree that you are solely responsible for obtaining and maintaining all facilities, services, products and equipment which may be required by you to use the Website and the Services, including currently updated anti-virus software. You must, at all times, provide your own hardware, software as well as a modem and internet connectivity and telecommunications infrastructure.

1.3 When certain words and phrases are used in the Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.4 When we refer to “users”, "you" or "your" we mean you, the person accessing or using the Website.

2. The Website

2.1 The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue, update, or change all or any part of the Website and the content without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. We will not be liable for any damage, loss or liability of whatsoever nature arising from your use of or inability to use the Website or the Services or content provided from and through the Website. Furthermore, we make no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from the Website are free from errors or omissions or that the Services will be 100% error free or be accessible from all browsers or operating systems.

2.2 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of the Terms and the terms of use and that they comply with them.

2.3 The Website and the content on it are provided for general information purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely.

2.4 You may only use the Website for your own domestic, private and non-commercial use.

2.5 By continuing to access the Website or using our Services in any way, you agree that you enter into a legally binding contract with us on these Terms and our privacy policy.

2.6 These Terms, the Privacy Policy, and any additional document we incorporate by reference in these Terms, including, where applicable, (i) the terms and conditions relating to Products ordered online, through the Website ("Online Terms and Conditions") constitute the complete and exclusive understanding and agreement between you and us.

2.7 If you do not agree with any term or condition in the Terms, the Privacy Policy, or any policies or additional documents we incorporate by reference, or any changes thereto or become dissatisfied with us, the Website or our Privacy Policy, you must not continue to use the Website or our Services.

2.8 You may print a copy of the Terms. If you have any difficulty printing the Terms or need assistance in obtaining a hard copy or electronic copy, you may contact our support team via email.

2.9 We have taken all reasonable and foreseeable steps and precautions to ensure the accuracy of all of the content available on the Website however the content is intended and produced for general information purposes only, and to the extent allowed by law and you should not rely upon it as specific advice of any kind.

2.10 You understand and agree that the information, details and descriptions set out on this Website, including the details regarding the menus, Products, services, and available careers, may change from time to time. This Website may therefore not always contain the correct or most up-to-date information, details and descriptions relating to our Services.

2.11 You acknowledge that any information in respect of nutrition on the Website is not intended to, and does not, constitute professional advice or a replacement or substitute for professional advice of any nature whatsoever.

3. Your account and password

3.1 You will need to register an account with us on all the online ordering platforms in order to access certain services available on the various online platforms ("Account"). If you register an Account, you will be asked to provide your email address and create a password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party. It is best practice to create different passwords for each account.

3.2 You must be at least 18 years old to register an account.

3.3 We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of the Terms.

3.4 If you know or suspect that anyone other than you know your Account login details, you must immediately change your password.

3.4 You are responsible for any unauthorised use of your Account login details.

4. Acceptable use

4.1 You agree not to (i) use the Website in any way that breaches the Terms or any applicable local, national or international law or regulation; (ii) copy, or otherwise reproduce or re-sell any part of the Website unless expressly permitted to do so in the Terms; or (iii) do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Website, the Services or any equipment, network or software used in operating the Website.

4.2 You must not perform any act which may jeopardise or interfere with the functionality or the operation of any part of the Website or our Services.

4.3 You may not use the Website for "spoofing", "hacking", "flaming", "cracking", "phishing" or "spamming" or any other activity designed or aimed at achieving purposes similar to or the same as "spoofing", "hacking", "flaming", "cracking", "phishing" or "spamming".

4.4 You will not intercept any information transmitted to or from us or the Website which is not intended by us to be received by you.

4.5 The Website and the content may only be used by you for lawful purposes and you will not use the source code of the Website or the content.

4.6 You will not: (i) frame, modify, distribute, commercialise, exploit and/or alter the Website or the content; (ii) incorporate any part of the content in any other work or publication; and/or (iii) perform any other act which may not be considered fair use. On notice from us, you agree to stop any activity which we do not consider, in our sole and absolute discretion, to constitute fair use.

4.7 You are permitted to create a hyperlink to the Website so long as the link does not portray us in a false, confusing, misleading, derogatory, or otherwise offensive manner or in any way associate us with any derogatory or otherwise offensive content. You also agree to ensure that any hyperlink to the Website is clearly visible.

4.8 Hyperlinks provided on this Website, are provided "as is" and we do not necessarily agree with, edit or sponsor the content on such websites. No person, business or website may frame this Website or any of the pages on this Website in any way whatsoever.

4.9 The Website and the Services available through the Website may contain links to other third-party websites, including (without limitation) social media platforms ("Third-Party Websites"). If you link to Third-Party Websites, you may be subject to those Third-Party Websites’ terms and conditions and other policies.

4.10 We assume no responsibility for the content of Third-Party Websites linked to from the Website. Such links should not be interpreted as endorsement by us of those Third-Party Websites. We will not be liable for any loss or damage that may arise from your use of them.

4.11 Any restrictions on the use of the Website or the content shall also apply to any part of the Website or the content which may be cached when using the Website or the content.

4.12 You will not, and you will not allow a third party to:

4.12.1 decompile, disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats, programming of the software forming part of the Website and/or the content ("the Software") or any files contained in or generated by the Software by any means whatsoever;

4.12.2 remove any product identification, copyright or other notices, from the Software or documentation;
4.12.3 lend to a third party or use any portion of the Software (whether or not modified or incorporated with other software) on or with any machine or system other than your hardware; or
4.12.4 disseminate performance information or analysis of the Software from any source relating to the Software.
4.13 If it is the case that you supply/upload any content to the Website – whether it be pictures, text, sound recordings or whatever – the content you supply ("User Generated Content") must comply with the following rules:
4.13.1 it must not be obscene, abusive, offensive, sexist or racist and it must not promote or propose hatred or physical harm against anyone;
4.13.2 it must not harass or bully another person;
4.13.3 it must be true and honest so far as you know;
4.13.4 it must not be defamatory of anyone;
4.13.5 it must not use the material or content or infringe the rights or privacy of anyone else; for example, you should not use images of well-known characters, footage or music (unless it is your own);
4.13.6 it must not contain someone else’s personal details or confidential information relating to other people; and
4.13.7 it must not promote or condone terrorism, violence or illegal behaviour.
4.14 We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person at our sole discretion if we believe it contravenes these rules.
4.15 In addition, we may from time to time provide interactive services on the Website that shall enable you to upload User Generated Content, including, without limitation (i) comment facilities; (ii) chat rooms; and/or (iii) bulletin boards, (together "Interactive Services").
4.16 Where we provide an Interactive Service, we will use reasonable endeavours to provide information to you about the kind of service offered and if it is moderated. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide.
4.17 The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online. Minors who are using any Interactive Service should be made aware of the potential risks to them.
4.18 We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website and we recommend that you use your own virus protection software which is updated with the latest virus signatures.
4.19 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website and the Services will cease immediately.
4.20 We do not permit copyright infringing activities and infringement of intellectual property rights on the Website, and we may, at our sole discretion, remove any infringing content if we are of the view that such content infringes on another's intellectual property rights or our own.
5. Intellectual property
5.1 We are the owner or licensee of all intellectual property rights in the Website and its content, the all names and marks and product names, images and packaging. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
5.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms. You must not use any of the online ordering platforms and/or the Website (or any part of it or its content) for commercial purposes; however, you may download material from the Website solely for non-commercial, personal use by you.
5.3 No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
5.4 Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website to buy Products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our Products. In particular, you grant us a non-exclusive, transferable, perpetual, royalty-free, worldwide licence to copy, use, reproduce, distribute, display, publish, adapt, prepare derivate works of and/or amend any User Generated Content in any format, including in our Services and Products for any purpose including in relation to the promotion of our Services and Products.
6. Our liability
6.1 Nothing in the Terms excludes or limits our liability in terms of the Consumer Protection Act, or where the Consumer Protection Act does not apply, the common law for (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; and (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
6.2 If we fail to comply with the Terms, except where otherwise provided for in the Consumer Protection Act, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Website.
6.3 We only supply the Website for domestic and private use. You agree not to use the Website, or any content on the Website, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7. Ordering Online
7.1 You may order Products using this online ordering platform, which will be subject to the Online Terms and Conditions.
7.2 You may also order Products for collection in-store. You will be required to elect whether to pay for such order when you collect your Products from the restaurant or to make use of our online payment platform. Whilst the Online Terms and Conditions do not apply to collection orders made by telephone, clauses 7.17 (Products) and 7.19 (Online Ordering Liability) below will apply (and, for those purposes, “Order” will be read to include a telephone collection order).
7.3 When ordering Products online you should check all of the information that you enter and correct any errors before submitting your Order, as once your Order is submitted we will begin processing it immediately and you may not be able to correct any errors as set out in clauses 7.13 to 7.16 (Cancellation and Refunds).
7.4 Your Order constitutes an offer to us. We will confirm our acceptance of your Order by sending you confirmation. The Online Terms and Conditions will become legally binding on you and us when we send you the Confirmation and each Order shall incorporate the Online Terms and Conditions and shall be a new and separate contract between you and us.
Collection and Delivery
Collection Orders
7.5 Please note that all indicative collection times are estimates and the actual collection time may vary from this indicative collection time. Your indicative collection time will be set out during the Order process.
7.6 If you do not collect your Order within three (3) hours of your indicative collection time (provided it is within trading hours), your Products will be disposed of and you will not receive a refund.
Delivery Orders
7.7 Please note that all delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that you cannot change your delivery address after you have submitted your Order.
7.8 If, during delivery of an Order, you or your authorised representative as specified in your Order (as appropriate) fail to take delivery of the Products within twenty (20) minutes of the delivery driver's arrival and offering you delivery of the Order (other than due to our material breach of the Online Terms and Conditions): (i) the delivery shall be aborted; and (ii) you will not receive a refund for your Order.
7.9 You will:
7.9.1 ensure that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order;
7.9.2 provide us with your up-to-date contact details in your Account and/or Order.
7.10 The prices for the Products and (if applicable) for delivery are set out on the Website and are inclusive of VAT. Please note that if your delivery Order is below a minimum value then an additional charge, as set out on the Website during the ordering process, may also apply.
7.11 It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product's correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product's correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order.
7.12 If your payment is not authorised, your Order will not be sent through to the restaurant or fulfilled or you will be required to make payment upon delivery via credit / debit card.
Cancellation and Refunds
Cancellation/changes to an Order
7.13 You may not request that your Order is cancelled or changed after it has been submitted and preparation has commenced.
7.14 Should you wish to change or cancel your Order (provided that preparation has not commenced) you can do so by phoning our Customer Care Team (see below for the contact details).
7.15 You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered and received do not conform with the Online Terms and Conditions, please contact our Customer Care Team.
7.16 If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the ordered Product(s) and any delivery charges or, by agreement, supply an equivalent Product. You may obtain a refund by contacting our Customer Care Team.
Products & allergy disclaimer
7.17 We endeavour to provide information on any allergens that the Products may contain on the Website and make every attempt to identify ingredients that may cause allergic reactions (Milk, Nuts, Soy, Sesame Seed, Soya, Garlic, Gluten and Sulphites). There is, however, always a contamination risk as we use products such as eggs in our kitchen. Although we have cross contamination policies, we cannot guarantee a total absence of these products, therefore any customer with an allergy should be aware of the risk and should ask a member of the team for information on allergen content of our food.
7.17.1 because all Products are cooked to order in the same kitchen we cannot guarantee, and we make no warranty that the Products will not contain any allergens.
7.17.2 the kitchen is a busy working environment and there is a risk of cross-contamination between ingredients;
7.17.3 in respect of collection Orders, Customers with special dietary needs should contact the relevant restaurant (using the telephone number listed on the Website) before they place their order to allow staff to take all reasonable precautions to avoid cross contamination;
7.17.4 in respect of delivery Orders, Customers with special dietary needs should contact our Customer Care Team before they place their order to allow staff to take all reasonable precautions to avoid cross contamination; and
7.17.5 you need to consult our menu terms and conditions for further information regarding allergens in the Products.
7.18 Our Products are freshly prepared and although we try our best to be consistent at times the size of the portions can vary.
Online Ordering Liability
7.19 Nothing in the Online Terms and Conditions excludes or limits our liability under the Consumer Protection Act or where said Act is not applicable, the common law for:
7.19.1 death or personal injury caused by our negligence;
7.19.2 fraud or fraudulent misrepresentation; and
7.19.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
7.20 If we fail to comply with the Online Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Online Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your Order became binding (i.e. when the Confirmation Email for that Order was issued).
7.21 We are under a legal duty to provide you with Products that are in conformity with the terms applying to your Order.
7.22 Notwithstanding clause 7.20, and subject to clause 7.19, our maximum liability to you under the Online Terms and Conditions in respect of any particular Order will be limited to the value of that Order (which includes any delivery charges) as set out in the relevant Confirmation Email.
8. Suspension and Termination
8.1 If you breach any of the Terms, we may immediately do any or all of the following (without limitation):
8.1.1 issue a warning to you;
8.1.2 temporarily or permanently remove any User Generated Content uploaded by you to the Website;
8.1.3 temporarily or permanently withdraw your right to use the Website;
8.1.4 suspend or terminate your Account (and any refunds for outstanding Orders will be in our sole discretion);
8.1.5 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
8.1.6 take further legal action against you; and/or
8.1.7 disclose such information to law enforcement authorities as we reasonably feel is necessary to do.
9. Your personal information
9.1 We collect personal information from you. We will handle the collection, processing, and storage of your personal information in accordance with the Protection of Personal Information Act No 4 of 2013 (“POPI”) and our Privacy Policy.
9.2 By disclosing or submitting your personal information to us, you consent to us collecting, processing, and storing your personal information for the purposes described in our Privacy Policy.
10. Changes to the Terms
10.1 We may make changes to the Terms from time to time provided that the Online Terms and Conditions applicable at the time of your Order will apply to that Order. Please check the Terms regularly to ensure that you understand what is applicable at the time that you access and use the Website, Services, and/or online ordering of Products.
11. Other important information
11.1 Each of the clauses of the Terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
11.2 If we fail to insist that you perform any of your obligations under the Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will
12. Governing law and jurisdiction
12.1 The Terms and the relationship between us shall be governed and construed in accordance with South African law. Any disputes arising in connection with the Terms and our Services shall be subject to the exclusive jurisdiction of the Magistrates Court, South Africa. If any provision of the Terms is found by a court of competent jurisdiction to be invalid (including, without limitation, because such provision is inconsistent with the laws of another jurisdiction) or inapplicable, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision.
12.2 The termination of any contract created by the Terms will be without prejudice to any other rights or remedies that you or we may be entitled to under the contract or at law, and will not affect any of our or your accrued rights or liabilities nor the coming into or continuance in force of any provision of these Terms which is expressly or by implication intended to come into or continue in force on or after such termination.
12.3 If the Terms or any contract governed thereby or the Services provided and/or made available on the Website are regulated by or subject to POPI and/or the Consumer Protection Act 68 of 2008, as may be amended from time to time (the "CPA"), it is not intended that any provision of the Terms contravene any provision of POPI and/or the CPA. Therefore, all provisions of the Terms must be treated as being qualified, to the extent necessary, to ensure that the provisions of POPI and/or the CPA are complied with.
13. Promotions & Competitions
13.1 Certain parts of the Website may contain competitions or promotions from us or third parties. The terms and conditions for those competitions and promotions will be specified on the relevant part of the Website from time to time. By entering or participating in a competition or promotion you agree to be bound by the relevant terms and conditions. Notwithstanding any specific terms and conditions, we specifically retain the right, at any time and without notice, to remove, alter or add to competitions or promotions on the Website without any liability to you.
14. Indemnity
14.1 As far as the law allows, you agree to defend, indemnify us and hold us harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees) arising from:
14.1.1 your use of and access to the Website and/or the Services;
14.1.2 your violation of any term of the Terms;
14.1.3 your violation of any third party right, including without limitation any copyright, trademark, trade secret or other property, or privacy right; and/or
14.1.4 any claim that your content caused damage to a third party.
14.2 This defence and indemnification obligation will survive termination, modification or expiration of the Terms and your use of the Services and the Website.
15. General
15.1 You may not transfer or assign the Terms and any rights and licenses granted hereunder. We may assign such Terms and any rights and licences without restriction. Any assignment or transfer by you shall be null and void.
Successors and Assigns
15.2 These Terms shall inure to the benefit of and be binding upon our and/or your party's successors and assigns as may be applicable. Violation of Terms
15.3 Please report any violations of the Terms, Privacy Policy or any documents incorporated by reference that you become aware of by contacting us.
Electronic Communications
15.4 By using the Website and/or the Services, you agree that all contracts, notices, disclosures and other communications sent by you or us satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing". For the purposes of this clause, a "data message" means data generated, sent, received, or stored by electronic means.
15.5 You agree specifically that:
15.5.1 the contract will be treated as if it was concluded at our physical address on the date on which you first made any use of the Website and/or Services;
15.5.2 an electronic signature is not required by you or us for purposes of agreeing to the Terms;
15.5.3 your use of the Website and/or the Services is sufficient evidence of your agreement to the Terms;
15.5.4 any data message sent by either you or us to the other will be deemed to have been sent from our physical address if neither your usual place of business nor residence is located within South Africa;
15.5.5 subject to the further provisions of the Terms, any communication sent to you by an information system programmed to operate automatically on our behalf will be a data message attributable to, or authorised by us; and
15.5.6 subject to the further provision of the Terms, a data message sent by you to us will only be treated as having been received by us when an acknowledgement of receipt is sent by us personally or a person who has authority to act on our behalf in respect of that data message.
16. Alcohol
16.1 The vendor sells alcohol under the liquor licence number as set out on the “Home”/ “Landing Page” of this website.
16.2 It is an offence in terms of South African liquor legislation for any person under the age of 18 (eighteen) years of age to purchase or attempt to purchase an alcoholic beverage. Any such purchase shall not be honoured by and we reserve the right to request proper identification on the delivery / collection of any product which is alcoholic in nature.
16.3 The proprietor holds a retail liquor licence and therefore any purchaser of liquor from the website warrants the he/she is not purchasing any alcohol for the purpose of resale or any other similar means of disposing of alcohol.
16.4 We reserve the right to cancel any order of alcohol should the purchase or delivery of such alcohol be deemed illegal or improper by the laws of the Republic of South Africa and cannot be held liable should any user purchase or attempt to purchase alcohol when such a purchase is illegal.
16.5 Our delivery personnel/representative/agent has the right to request an acceptable form of identification be presented by the purchaser on delivery of any alcohol. Should such identification not be presented we reserve the right to cancel the delivery and order of the aforementioned alcohol.
16.6 Should we be forced to cancel an order as a result of the sale of alcohol being to a person below the age of 18 (eighteen) or as a result of such a sale being deemed illegal then in such an instance we reserves the right to contact and report the attempted purchase to any relevant authority and the registered user who had made the purchase shall be liable for the cost of delivery as well as the cost of the return of the alcohol.
17. Contact us
17.1 Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the “contact us” tab.
1.1 Thank you for visiting this website (the "Website"). The Proprietor, ("we", "us" or "our") is committed to protecting and respecting your privacy.
1.2 This Privacy Policy, together with our Website terms and conditions available under the “terms and conditions” tab, sets out the basis on which any personal information we collect from you, or that you provide to us, will be used, stored and processed by us ("Collect"). Please read the following carefully to understand our views and practices regarding your Personal Data (as defined below) and how we will treat it.
1.3 In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take reasonable steps to prevent unauthorised access to, or disclosure of your Personal Data. However, we do not guarantee that your Personal Data shall be 100% secure.
1.4 By continuing to use the Website, you agree to the terms and conditions set out in this Privacy Policy. You agree that we may Collect Personal Data for the purposes of providing you with access to our Website and for any of the purposes listed below.
What Personal Data do we Collect?
2.1 The types of Personal Data that we may Collect includes information necessary for our legitimate business interests. This may include personal information which contains identifiable information such as (amongst other things) your first and last name, screen name, email address, postal address, physical address, telephone number, date of birth, details about your telephone device (e.g. mobile phone) and your telephone service provider and information related to providing products and services ("Personal Data").
2.2 We may also Collect other information, including your interests, preferences, purchasing behaviour, transactional information, geographical location and demographics (e.g., age, gender, and income information). We may, on occasion, combine Personal Data we receive online with other records (such as those from telephone and direct purchases) to develop a customer profile relating to you.
2.3 We will attempt to limit the types of Personal Data we Collect to only that to which you consent.
2.4 We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted by law.
2.5 We may collect your credit card information when you provide it to make a purchase via the Website, where allowed. In such cases, we may need to provide this information to a third party in order to process payment. We will not use your credit card information for any other purpose. Any third parties that are granted access to your credit card information will only be granted such access to the extent needed to perform their functions, and may not use it for other purposes. We will use its best endeavours to ensure that all credit card information is stored securely.
How does we use your Personal Data?
3.1 We may use your Personal Data to:
3.1.1 provide services or products you request (e.g. send you by email or other electronic means our newsletters or other products or services in which you express an interest);
3.1.2 inform you of changes made to our Website;
3.1.3 inform you of products, services, promotions, offers and competitions which you may find interesting, subject to clause 6 below;
3.1.4 respond to any queries you may have;
3.1.5 develop a more direct relationship with you for the purposes described in this section;
3.1.6 develop an online customer profile;
3.1.7 understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services; and
3.1.8 for security, administrative and legal purposes.
3.2 Where you choose to receive mobile services and content via SMS, MMS and other mobile services, we use this information to deliver such mobile services and content to you, to carry out market research, to track sales data and to plan other promotional activities which may be of interest to you.
Will my Personal Data be used for marketing purposes?
4.1 If we obtain your prior consent, we may use your Personal Data for the purposes of:
4.1.1 direct marketing of our own products and services and on behalf of other companies within the proprietor; and
4.1.2 direct marketing of products and services on behalf of selected third parties, if you have agreed to your details being passed onto third parties.
4.2 You are entitled to request that we desist from using your Personal Data for the purposes of direct marketing, and we will provide you with the necessary functionality for you to do so with ease, each time we market to you.
What security measures are in place to protect my Personal Data?
5.1 Although absolute security cannot be guaranteed on the Internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Data against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we Collect online.
5.2 While we cannot ensure or warrant the security of any Personal Data you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.
How will my Personal Data be stored?
6.1 We store your Personal Data. We may also or alternatively store your Personal Data on and transfer your Personal Data to a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of personal data, we will take the necessary steps to ensure that your Personal Data is adequately protected in that jurisdiction.
6.2 Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy.
Will my Personal Data be shared with anyone else?
7.1 Associated entities: We may share your Personal Data with other entities within the proprietor (including those based overseas) that have agreed to be bound by this Privacy Policy. It is possible that we, or one of our divisions or affiliates, could merge with, be sold to or be acquired by a third party. To the extent legally permissible and in accordance with the conditions of this Privacy Policy, we may share your Personal Data with any successor entity.
7.2 Third parties: We may disclose Personal Data about you to other third parties to comply with applicable laws and regulations. We also reserve the right to disclose such Personal Data to third parties where a complaint arises concerning your use of our Website and where we believe, in our sole discretion, that your use of our Website is inconsistent with the Privacy Policy. We also share information about users of this Website in an anonymous or aggregate form with third parties including advertisers and business partners, to understand customer trends and patterns and manage and improve our business relationships. We provide your Personal Data to third party processors to administer and process for the purposes notified to you in this Privacy Policy, and we may also share such details with third parties (such as auditors or legal advisors) to obtain professional advice. Any such processing will be governed by an agreement in the form required by law, preserving any and all of your statutory data protection rights.
7.3 Links, advertisers, third party sponsors & ad-servers: Our Website may contain links to other websites that are not covered by this Privacy Policy and where information practices may be different from ours. Users should consult the other sites' privacy policies on such third party sites before submitting any Personal Data, as we are not responsible for and have no control over Personal Data that is submitted to, or collected by, these third-party sites.
Changes to this Privacy Policy
8.1 From time to time, we may revise this Privacy Policy to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of Personal Data. If we decide to change this Privacy Policy, the changes will be posted on this Website so that you are always informed of the latest version.
8.2 We will not use or disclose Personal Data provided to us pursuant to this Privacy Policy in ways other than the ones described above, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your Personal Data.
Governing law
9.1 The contents of this Privacy Policy shall be governed by the laws of the Republic of South African.
9.2 If any provision of this Privacy Policy is judged to be illegal, void or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed deleted and the continuation in full force and effect of the remainder of the provisions will not be prejudiced unless a court of competent jurisdiction determines that the substantive purpose of this Privacy Policy is then frustrated, in which case you may contact us at the address below in order to opt-out of the Privacy Policy.
Contact Information
10.1 If you have any questions or comments about this Privacy Policy please feel free to contact us at using the “contact us” tab.


1.1 The Protection of Personal Information Act, 4 of 2013 (POPIA), is a law, which regulates the processing of Personal Information, which is owned by persons and legal entities, known as Data Subjects, in and outside South Africa.

1.2 POPIA, inter alia, requires that the person who is processing a Data Subject’s Personal Information, known as a Responsible Party, complies with certain data privacy principles and conditions, including:

1.2.1 obtaining consent to use a Data Subject’s Personal Information;

1.2.2 informing a Data Subject why one requires the use of the Data Subject’s Personal Information and the parties who the Responsible Party will be sharing such Personal Information with;

1.2.3 the responsible and secure use, dissemination and storage of Personal Information, which use must at all times be purpose specific; and

1.2.4 ensuring the permanent destruction of a Data Subject’s Personal Information once the purpose for which the Personal Information was required has come to an end, subject to any legal retention periods.

1.3 In order to perform our operations we process Personal Information on a regular basis.

1.4 We as a Responsible Party are obligated to comply with the provisions of POPIA and to this end must ensure that mechanisms and processes are in place for the lawful processing of Personal Information.

1.5 We have developed a Personal Data Privacy Policy which sets out how all directors, employees, and where applicable its representatives, agents, vendors, customers, clients and / or service providers must lawfully process a Data Subject’s Personal Information, the provisions of which policy is are set out hereunder.


2.1 The following words and or phrases shall bear the corresponding meanings as assigned to them, unless the context where the word or phrase is used indicates a contrary meaning:

2.1.1 “The Vendor” means the proprietor as described on the “Home” / “Landing” page of this website (“the vendor”). Any reference to "we", "our" or "us" includes, the employees of the proprietor’s employees, officers, directors, representatives, agents, shareholders, affiliates, subsidiaries, holding companies, related entities, advisers, sub-contractors, service providers, successors, assigns and suppliers.;

2.1.3 “The Confidential Policy” means the Confidentiality Policy and Protocol;

2.1.4 “The Personal Data Policy” means the Personal Data Protection Policy and Protocol set out hereunder;

2.1.5 "Consent" means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of Personal Information;

2.1.6 “Contractors” means any representatives, agents, contractors, subcontractors, service providers, suppliers and / or vendors who perform for or carry out work or services for or on behalf of the Vendor;

2.1.7 "Data Subject" means the person to whom the Personal Information relates, who owns and will provide the Vendor or its Operator (s) with its Personal Information;

2.1.9 “employee(s)” means a person employed by the Vendor, including fixed term and part time employees;

2.1.10 "Operator" means a natural person or a juristic person who processes a Data Subject’s Personal Information on behalf of the Vendor in terms of a contract or mandate, without coming under the direct authority of the Vendor;

2.1.11 "person" means a natural person or a juristic person;

2.1.12 "Personal Information" means information relating to any identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, namely the a person or entity whose Personal Information is being processed, (Data Subject), including, but not limited to (a)information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b)information relating to the education or the medical, financial, criminal or employment history of the person; (c)any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d)the biometric information of the person; (e)the personal opinions, views or preferences of the person; (f)correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g)the views or opinions of another individual about the person; and (h) the name of the person if it appears with other Personal Information relating to the person or if the disclosure of the name itself would reveal information about the person;

2.1.13 "process / processing" means any operation or activity or any set of operations, whether or not by automatic means, concerning Personal Information, including (a)the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use; (b)dissemination by means of transmission, distribution or making available in any other form; or (c)merging, linking, as well as restriction, degradation, erasure or destruction of information; (d)sharing with, transfer and further processing, to and with such information.

2.1.14 “POPIA” refers to the Protection of Personal Information Act (No 4 of 2013);

2.1.15 "Record" means any recorded information (a)regardless of form or medium, including any of the following: (i)Writing on any material; (ii)information produced, recorded or stored by means of any tape-recorder, computer equipment, whether hardware or software or both, or other device, and any material subsequently derived from information so produced, recorded or stored; (iii)label, marking or other writing that identifies or describes anything of which it forms part, or to which it is attached by any means; (iv)book, map, plan, graph or drawing; (v)photograph, film, negative, tape or other device in which one or more visual images are embodied so as to be capable, with or without the aid of some other equipment, of being reproduced; (b)in the possession or under the control of a responsible party; (c)whether or not it was created by a responsible party; and (d)regardless of when it came into existence;

2.1.16 "Responsible Party" means the party who is to process a Data Subject’s Personal Information.


3.1 The purpose of the Personal Data Policy is to describe the provisions which apply to the Personal Information which the Vendor processes from time to time and to set out how the Vendor’s directors, employees and / or the Professionals are to process Personal Information when operating in the Vendor’s environment.

3.2 The primary objectives of the Personal Data Policy are to provide standards, guidelines and useful instruments on how Personal Information is to be processed, safeguarded and protected, as is required under POPIA.

3.3 The Personal Data Policy includes, on the one side, the rights on data protection that must be respected by the Vendor and, on the other side, the legal guidelines that must be followed by it in relation to the protection of Personal Information which it will process from time to time.


4.1 Internally

4.1.1 The requirements outlined in the Personal Data Policy apply to all the Vendor’s directors and employees regardless of their hierarchical position within the organization or their professional qualification.

4.1.2 All the Vendor’s directors and employees are prohibited from processing Personal Information other than in terms of the principles, standards and procedures set out and prescribed under the Personal Data Policy.

4.2 Externally

4.2.1 The requirements outlined in this Personal Data Policy apply to all Contractors who the Vendor’s directors and its employees may engage with from time to time.

4.2.2 In order to give effect to the principles of the Personal Data Policy, the Vendor will ensure that the contents of this policy are included and referenced in all trading documents which the Vendor may provide to, or exchange with the Contractors.

4.2.3 In accordance with the Vendor’s professional obligation to act in the best interest of the company and all Professionals are prohibited from using or dealing with another’s Personal Information, directly or indirectly, other than in terms of the principles, standards and procedures set out and prescribed under the Personal Data Policy.


5.1 General undertaking to comply with processing conditions

5.1.1 The Vendor’s Professionals do, and will on an ongoing basis, process Personal Information, which belongs to Data Subjects.

5.1.2. In order to comply with the provisions of POPIA read with the processing conditions found thereunder, the Vendor as an accountable and Responsible Party has implemented and will maintain the POPIA processing controls and procedures detailed below, which without exception, will apply to the Vendor’s Professionals when they process Personal Information.

5.2 Accountability

5.2.1 The Vendor will remain the Responsible Party for all Personal Information processed under its control and authority, even where an Operator on behalf of the Vendor processes such Personal Information.
5.2.2 For the purposes of ensuring compliance with POPIA and the Personal Data Policy, the Vendor has: established and implemented a privacy governance structure and a formal privacy reporting structure; defined and embedded within their organization, data privacy roles and responsibilities to give effect to and implement the aforementioned privacy structures and related processes; appointed an Information Officer (IO) which position will be responsible for addressing all privacy related queries, including queries relating to POPIA, it’s processing activities and the Personal Data Policy; established a formal data privacy training awareness programme which training is presented to all the Vendor’s directors and employees and which training will form part of the induction training programme.

5.3 Lawfulness of Processing

5.3.1 The Vendor will ensure that: Personal Information is processed in a lawful manner, which does not unlawfully infringe upon the rights of Data Subjects; processing of Personal Information will not be excessive; only adequate and required Personal Information will be collected from a Data Subject, which will thereafter only be used by the Vendor for the required and stated purpose; Personal Information is processed only with the necessary consent of the Data Subject, save where no consent is required as per the provisions of POPIA, and the Vendor has a legitimate business requirement to process such Personal Information; where for whatsoever reason, consent from the Data Subject which is required as per POPIA, is not received, then the person processing the Personal Information will consult with the Information Officer to determine if such Personal Information can be processed; a valid justification for the processing of Personal Information will be provided to all Data Subjects; where a Data Subject objects to the processing of his or her Personal Information, the Vendor will, subject to the provisions of POPIA, stop processing the Personal Information, unless it is lawfully required to do so in terms of legislation or for legitimate business purposes; all Data Subjects will be informed of their respective rights to data privacy as per the provisions of POPIA and their corresponding right to ask for any Personal Information which the Vendor may have of theirs, their right to update such information and the right to object to the processing of their Personal Information and the consequences of such objection; and other than within the lawful exceptions defined by POPIA, Personal Information will be collected directly from a Data Subject.

5.4 Purpose specification
5.4.1 The Vendor will ensure that: all Personal Information processed by it will be processed for a specific, explicitly defined and lawful purpose related to a function, operational or business activity of the Vendor; all Data Subjects whose Personal Information is collected and processed, will be made aware of the purpose of the collection and processing of their Personal Information, under the Vendor’s standards section 18 informed consent documentation.

5.5 Further processing limitation

5.5.1 The Vendor will ensure that: further processing of a Data Subject’s Personal Information will only be permitted if this processing is compatible with the original purpose of collection and processing; prior to any further processing, a Further Information Processing Assessment (FIPA) will be performed by the Information Officer or its deputy to assess whether further processing of Personal Information is compatible with the original purpose of collection and processing; if Personal Information is to be used for further processing, that the affected Data Subjects will be informed of such further processing and where applicable, will be asked to provide their consent for such further processing.

5.6 Information Quality

5.6.1 The Vendor will ensure that: all Personal Information held by it, is complete, accurate, and not misleading; all Data Subjects will be given the opportunity to update and correct their Personal Information, which is processed by the Vendor, on a regular basis.

5.7 Openness

5.7.1 The Vendor will ensure that: before it processes any Data Subject’s Personal Information, it will provide the Data Subject with a detailed processing notice, known as a section 18 notice, which notice sets out why the Personal Information and the related processing thereof is required, how the Personal Information will be used, who it will be shared with, and how it will be stored and destroyed once the purpose for the processing has come to an end; the PAIA Manual includes details of all of the Vendor’s processing operations with regard to Personal Information.

5.8. Processing of Personal Information

5.8.1. Following the above and in order to operate its business and achieve its objectives, including achieving its operation and commercial, legal and contractual obligations, the Vendor will: process Personal Information of employees and where applicable, Personal Information of employee relatives, dependants or acquaintances; process Personal Information of the Vendor’s representatives, public officials, agents, vendors, contractors, subcontractors, service providers and where applicable, Personal Information of the owners, shareholders or directors of the aforementioned; process Personal Information of customers or clients, including potential customers and clients and where applicable, Personal Information of the owners of the customers or clients, their clients and / or family members and acquaintances; process Personal Information of third parties; share some of the above-mentioned Personal Information, depending on the purpose for which it was collected with the Vendor’s representatives, public officials, agents, vendors, contractors, subcontractors, and customers / clients; send some of the abovementioned Personal Information, depending on the purpose for which it was collected, across South African borders, which sharing includes:
(a) sending the Personal Information to centralized platforms and other company affiliates;

(b) making use of Cloud Computing Solutions which may entail the processing and cross-border transfer of some of the abovementioned Personal Information, depending on the purpose for which it was processed.

5.8.2 Where the Vendor receives Personal Information from a Data Subject that belongs to another, the Data Subject providing the said Personal Information must have permission from the owner thereof to provide to the Vendor the said Personal Information, and any employee processing said information must ensure that this consent is in place.

5.8.3 All Personal Information provided to the Vendor by a Data Subject will only be processed for the purposes as stated in the applicable section 18 POPIA informed consent notice.

5.8.4 The Vendor regularly hosts internal and external marketing and related events which are attended by directors, employees, representatives, public officials, agents, vendors, contractors, subcontractors, and customers / clients, (hereinafter referred to as “attendees”) where photographs and video footage may be taken and attendees may be interviewed or requested to submit information, comments or opinions. In addition, the Vendor publishes or causes to be published articles, photographs, video footage, comments, information, opinions and interviews involving Data Subjects in their publications as well as external media publications and platforms, both locally and internationally. These photographs, video footage, comments and personal interviews constitute Personal Information. Following this all persons who attend these events and / or submit to photographs or video footage and agree to give interviews, comments and opinions must, prior to engaging with the Vendor to give their consent for the use and publication of their Personal Information.

5.8.5 All of the processing referred to under clause 5.8.1- 5.8.4 above, must without exception be done in accordance with:
• this Policy;
• the standard and applicable section 18 POPIA informed consent notices;
• any related POPIA guidelines and procedures as well as any applicable laws on data privacy;

5.9 Processing of Personal Information by the Vendor’s Operators

5.9.1 In order to operate its business and achieve its objectives, including achieving its legal and contractual obligations, the Vendor will from time to time ask other parties to process Personal Information on its behalf, including without detracting from the generality thereof:

• Pension / provident fund and medical aid administrators;
• Employment agencies;
• Regulators such as the National Credit Regulator, Consumer Commission, and the Department of Labour;
• Advertising and Promotional Agencies;
• IT Service providers; and
• Credit Bureau,

(hereinafter referred to as an “Operator”)

5.9.2 Where the Vendor receives Personal Information from a Data Subject that is to be processed on its behalf by an Operator, the Vendor must ensure that the Data Subject is made aware of the fact that said Personal Information is to be processed by an Operator and that the Operator is provided with a written mandate to process the Personal Information on behalf of the Vendor which mandate must set out:

• the reasons for the processing of the Personal Information by the Operator;
• the scope of the processing;
• that such processing may only be for the purposes as stated in the written mandate; and
• that the Personal Information processed must be kept confidential and secure.

5.10 Use and deletion of Personal Information

5.10.1 The Vendor will ensure that: Personal Information will only be used and processed for as long as the Personal Information is required to achieve the stated purpose; once the purpose for the processing has come to an end, the Vendor, in line with their Retention Guidelines, archive and retain the Personal Information for only as long as it is lawfully required to retain such records; on expiration of the legal retention period, referred to under above, all records containing the particular Personal Information will be permanen

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